FAQ
Frequently Asked Questions
1. What is your processing time?
Our products are made to order. Please allow 2–5 business days for processing before your item ships.
2. How long does shipping take?
Shipping times vary by destination:
- USA: 3–7 business days
- Canada: 5–10 business days
- International: 7–20 business days
You’ll receive a tracking number as soon as your order ships.
3. Where do you ship from?
Orders are fulfilled by our trusted print partners and may ship from the US, Canada, or Europe depending on your location and product.
4. Do you accept returns or exchanges?
Since our products are made to order, we do not accept returns or exchanges unless your item arrives damaged or defective. Please contact us within 7 days of delivery.
5. What if my order arrives damaged or incorrect?
We’re so sorry! Email us at [your email] with a photo of the issue and we’ll make it right. We offer 100% free returns if the shipment was lost in the mail or arrived misprinted, damaged, or defective.
6. Can I cancel or change my order?
If your order hasn’t gone into production yet, we can usually cancel or update it. Email us ASAP with your order number.
7. Do you offer gift options?
Yes! You can mark your order as a gift and leave a gift note during checkout.
8. Do you ship internationally?
Yes, we do! Please note that international customers are responsible for any customs or import fees.
9. Can I personalize my order?
Some items can be customized! Look for the “Personalize” option on the product page or message us.
Please send us a message below if you have any more questions or need clarification on the answers above. We’re here for you!